Return Policy

Last Updated: July 2026

At Richard Romano LLC, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

We accept returns within 7 days of the delivery date. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original tags, packaging, and accessories must be included.
  • A valid proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items showing signs of wear, damage, or alteration after delivery
  • Hygiene-sensitive products (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will review your request and arrange a replacement or refund where applicable.


Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization instructions.
  4. Ship the item to the provided return address.

Please do not send items back without prior authorization.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for defective, damaged, or incorrectly shipped products.

If you'd like a different size or color, please contact us, and we'll guide you through the exchange process.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions about our Return Policy, please contact us:

Email: support@richardromano.com
Store Name: Richard Romano LLC
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM