Faqs

1. How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery typically takes 3–7 business days for domestic orders and 7–15 business days for international orders.

 

2. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $100. Shipping charges for smaller orders are calculated at checkout.

 

3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package online.

 

4. Can I cancel or change my order?

Orders can usually be canceled or modified within 12 hours of placing them. After processing begins, changes or cancellations may no longer be possible.

 

5. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, as well as PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

 

6. What is your return policy?

We accept returns within 30 days of delivery for eligible items. Products must be unused, in their original condition, and include all original packaging.

 

7. How do I request a return?

To start a return, contact our customer support team with your order number and the reason for your return. We'll provide you with return instructions.

 

8. When will I receive my refund?

Once your returned item has been received and inspected, refunds are processed within 5–10 business days to your original payment method.

 

9. Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping costs and delivery times are calculated during checkout based on your location.

 

10. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item.

 

11. Are my payments secure?

Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure your personal and payment information remains protected.

 

12. Can I exchange an item?

Yes, exchanges are available for eligible items, subject to stock availability. Please contact our support team to arrange an exchange.