Shipping Policy
At Richard & Romano, we are committed to processing and delivering your orders with care. Please review our Shipping Policy for information about order processing, estimated delivery times, shipping charges, tracking, and other shipping terms.
1. Order Processing Time
All orders are generally processed within 1–3 business days after payment confirmation.
- Orders are not typically processed or shipped on weekends or public holidays.
- During busy periods, including sales events, holidays, and product launches, processing times may be slightly longer.
- Orders may require additional processing time if payment or shipping details need verification.
Order processing times are estimates and may vary depending on order volume and other circumstances.
2. Shipping Time and Delivery Estimates
Estimated delivery timelines are as follows:
- Domestic Shipping: 4–7 business days
- International Shipping: 7–14 business days
Delivery estimates begin after an order has been processed and shipped. Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, and other factors beyond our reasonable control.
These timelines are estimates and are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.
Shipping costs may depend on factors such as:
- Delivery location
- Order details and package weight
- Available shipping methods
Richard Romano LLC may offer free shipping promotions or other shipping discounts from time to time. Any applicable promotional conditions will be communicated on our website or during checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
You can use the tracking link provided in the email to check the status of your shipment.
Please allow some time for tracking information to become available after the shipping confirmation is issued. Tracking updates depend on the shipping carrier.
If you have questions about your shipment, please contact us at support@richardandromano.com.
5. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify your shipping address, including the street address, apartment or unit number, postal code, and contact details, before completing checkout.
If you notice an error in your shipping information, contact us as soon as possible at support@richardandromano.com.
We will make reasonable efforts to assist with address corrections before an order is shipped. However, changes cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.
Richard Romano LLC cannot guarantee successful delivery when incorrect or incomplete information has been provided. Any applicable resolution will be handled in accordance with the circumstances and relevant consumer protection laws.
6. Delayed or Lost Shipments
Although we aim to deliver orders within the estimated timeframes, delays may occur due to carrier operations, weather conditions, customs procedures, holidays, or other unforeseen circumstances.
If your order appears significantly delayed or you believe it has been lost in transit, please contact us at support@richardandromano.com.
We will work with the shipping carrier, where appropriate, to investigate the shipment and help determine the next steps.
Any replacement or refund will be handled in accordance with our applicable policies and legal obligations.
7. Damaged Packages or Products
If your order arrives with visible shipping damage or a damaged product, please contact our customer support team as soon as possible.
To help us review the issue, please:
- Take clear photographs of the outer packaging and damaged product.
- Keep the original packaging until the matter has been reviewed.
- Include your order number and a description of the damage when contacting us.
We recommend reporting shipping damage within 48 hours of delivery, where possible, so we can investigate promptly.
Each report will be reviewed, and any eligible replacement, refund, or other resolution will be handled in accordance with our Return & Refund Policy and applicable law.
8. International Shipping and Customs
For international orders, additional customs procedures, import duties, taxes, or other fees may apply depending on the destination country.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import duties, customs charges, and taxes imposed by the destination country.
Customs clearance may extend delivery times beyond the estimates provided.
Richard Romano LLC cannot control customs processing times or decisions made by customs authorities. However, we will assist with reasonable shipping inquiries when possible.
Customers are encouraged to review their local import requirements before placing an international order.
9. Delivery Issues and Undeliverable Packages
If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or other delivery-related issues, the shipping carrier may return the package to the sender.
If your order is returned or marked undeliverable, please contact us at support@richardandromano.com so we can review the situation and discuss the available options.
Additional shipping charges, where applicable, will be communicated before any reshipment is arranged. Any resolution will be subject to our applicable policies and legal requirements.
10. Contact Information
If you have questions about shipping, order tracking, delivery delays, or a damaged package, please contact us using the details below.
Store Name: Richard Romano LLC
Website: www.richardandromano.com
Email: support@richardandromano.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
We aim to respond to customer inquiries as promptly as possible during our business hours.
Thank you for choosing Richard & Romano. We appreciate your trust in our store and strive to provide a reliable shopping and delivery experience.